This policy explains how VALPETS handles information submitted through valpets.com, by phone, by email, or during a reservation, pickup, or delivery inquiry.
Information we collect
You may provide your name, email address, phone number, location, pet preferences, pickup or delivery information, and order or reservation details. Website systems may also process basic device, browser, and usage information required for site operation and analytics.
How we use information
- Respond to inquiries and confirm current animal availability.
- Arrange appointments, reservations, pickup, delivery, and customer support.
- Process the transaction or service that you request.
- Maintain business records, prevent misuse, and improve the website.
Service providers
Information may be processed by website hosting, form, payment, communication, analytics, and delivery providers only as needed to provide the requested service. Those providers may have their own privacy terms.
Retention and choices
We retain information only as reasonably necessary for the purposes described above and applicable recordkeeping. You may request access, correction, or deletion of information you submitted by contacting valpetstore@gmail.com. Some records may need to be retained where required for transactions, disputes, security, or legal obligations.
Children’s privacy
The website and its purchase services are intended for adults. Do not submit a child’s personal information through general inquiry forms.
Updates
We may update this policy as our website or services change. The current version and effective date will appear on this page.
Contact
Questions about this policy may be sent to valpetstore@gmail.com.